Last Updated: May 14, 2019

ISSUE

You may see the following prompt asking you to disable the Webex plugin:

Unsupported version of Webex plugin is detected.

The following known issues are caused by the Webex plugin:

  • When you try to switch to calendar or people view, the view doesn't change except for the left sidebar.
  • You are unable to drag and drop appointments on your calendar.
  • Outlook intermittently crashes.
  • The swipe gesture is not working as expected.
Based on my research, Cisco WebEx haven't released a supported version for Outlook 2016 for Mac. Since this forum is for general questions and feedback related to Office 2016 for Mac, I'd recommend you post a new question to the forum for WebEx to confirm this.

STATUS: Fixed

Upgrade your Cisco Webex plugin for Mac clients to version 39.3.0.582 or higher.

Last Updated: May 14, 2019

ISSUE

Unable To Connect Webex Teams To Outlook

You may see the following prompt asking you to disable the Webex plugin:

Unable To Connect Webex Teams To Outlook
Unsupported version of Webex plugin is detected.

The following known issues are caused by the Webex plugin:

STATUS: Fixed

Upgrade your Cisco Webex plugin for Mac clients to version 39.3.0.582 or higher.